FAQ

1. Where is your display gallery? What is your address? What are your operating hours? Can I just drop by, or do I need to make an appointment?
2. I saw something I like but I cannot find the light again, how should I search for it?
3. Does it really take 5-6 weeks for the lights to be delivered / ready for self-collection?
4. Do you have lights which are ex-stock?
5. If I order now but do not wish receive it so soon, it that possible?
6. Are all the lights you sell LED?
7. Do you sell wall lights / outdoor lights / table lamps / floor lamps / track lights / spot lights / pathway lights / post lamps / solar lights?
8. Do you sell smart lights?
9. Will this light be ‘bright enough’?
10. If I'm hanging pendant lights from high ceiling, is extension of length possible? What are the charges?
11. How much is it for delivery?
12. Do you provide installation services?
13. How should I proceed with my order, and how can I pay?
14. Is there a warranty for the lights?
15. Can I return the lights for a refund?

Where is your display gallery? What is your address? What are your operating hours? Can I just drop by, or do I need to make an appointment?

We primarily sell lights online. We have over 3000+ lights for sale online, and do not carry much inventory. We do put up some lights here at our office at Orion @ Paya Lebar, but it is a small fraction of our full range.

Our address is Orion @ Paya Lebar, #06-06, 160 Paya Lebar Road, Singapore 409022, and our operating hours are:

Monday - Friday: 10.00 am - 6.00 pm, Saturday: 11.00 am - 6.00 pm
Closed on Sundays & Public Holidays

Yes, you may drop by to view the general quality of the lights, and there is no need to make an appointment!

I saw something I like but I cannot find the light again, how should I search for it?

Yes indeed, that is not uncommon as we have such a huge range! The best way would be to

1. Create an account and add the lights you would like to shortlist to your cart or

2. Take down the SKU / product code of the light (it’s just below the price) you’re looking at, and search for it in the search bar at the top of the page.

Does it really take 5-6 weeks for the lights to be delivered / ready for self-collection?

We have some buffer built into the 5-6 weeks. Sometimes it arrives very quickly: 3 ½, 4 weeks, but we can’t guarantee that as we might need to get in replacement parts, fix issues etc. sometimes. Please do ensure that the timeline works for you before placing your online order!

Do you have lights which are ex-stock?

In general, we do not have lights which are ex-stock. The lights displayed at our office / shop are available for sale if you need something immediately. We will get someone to take down the light / lights you’ve purchased, and you may come collect / have it delivered another day. Apart from the ones displayed, we may have some ex-stock of popular lights, but not that many. Feel free to check with us what’s currently available when you’re here!

If I order now but do not wish receive it so soon, it that possible?

We can hold the lights for a while, but they’ll have to be arranged to be delivered / self-collected within 4 weeks after the end of the 6-week period following the order date.

Are all the lights you sell LED?

Yes, they are all LED lights. There are those with LED chips, which work with a driver, as well as those with LED bulbs.

Do you sell wall lights / outdoor lights / table lamps / floor lamps / track lights / spot lights / pathway lights / post lamps / solar lights?

Yes we do! Please see the relevant links:

1. Wall Lights - https://store.horizon-lights.com.sg/wall-lights/

2. Outdoor Lights - https://store.horizon-lights.com.sg/outdoor-lighting/

3. Table Lamps - https://store.horizon-lights.com.sg/table-lamps/

4. Floor Lamps - https://store.horizon-lights.com.sg/floor-lamps/

5. Track Lights - https://store.horizon-lights.com.sg/track-light/

6. Spot Lights - https://store.horizon-lights.com.sg/spotlight/

7. Pathway Lights - https://store.horizon-lights.com.sg/pathway-lights/

8. Post Lamps - https://store.horizon-lights.com.sg/post-lamp/

9. Solar Lights - https://store.horizon-lights.com.sg/solar-lights/

Do you sell smart lights?

We sell some smart bulbs. You may search for ‘Smart’, ‘Yeelight’ or ‘Ledvance’ in the search bar at the top of every page, and the results will show up.

Will this light be ‘bright enough’? 

Whether it will be ‘bright enough’ is a relatively subjective question. We usually have the wattage and/or the lighting area detailed in the product description, and you may use that as a gauge of how bright the light is. In general, about 7W per m² is sufficient. If it is a light that uses bulbs, you can easily change it on your own to be brighter / dimmer!

If I'm hanging pendant lights from high ceiling, is extension of length possible? What are the charges?

Yes, that is generally possible. It will be $10 for every meter of extension of cable/wire, and $30 for every meter of extension for chains or rods. We can only extend in multiples of 1m. The default length is usually 1 - 1.2m (but do check on individual listings if something different is stated). It’s best to check with us before you place your order that the length can be extended, and if we’ve confirmed it’s do-able, you may let us know in the comments when placing your order the total length you would like the cable/wire/chain/rod extended to. We will then advise on how to make payment for it.

How much is it for delivery?

For orders $300 and above, you’re eligible for free delivery of your lights. Below, you may drop by our office to self-collect or add on delivery during check-out for $30.

Do you provide installation services?

We do not do installations. However, if you require an installer, we can recommend a third-party after the purchase, upon self-collection / delivery of your lights.

Where can I find information on promotions and coupon codes for discounts?

You may follow our Instagram page @horizonlightssg to view actual pictures of lights that our clients have purchased and installed, as well as get informed at the earliest of promotions when we have them, or grab pop-up coupon codes for discounts!

How should I proceed with my order, and how can I pay?

You may create an account, and place your order online. The total price, including GST and promotional discount (if any), will show. You can then pay using credit card. We accept Mastercard, Visa and Amex.

Is there a warranty for the lights?

If there are issues with your light, you may contact us for remedy under the 1-year off-site warranty. Even before your lights reach you, they arrive at our office first to be checked and tested. If we discover any faults or defects, we will fix them up before contacting you for self-collection or delivery. For those faults and defects that slip by us, or if further down the road there are some issues, they are covered by the warranty. We might require you to do some simple troubleshooting, and will advise you from there. For the exchange of bulbs, drivers or parts, we will get them from the supplier, and might require you to bring the old one back for exchange.

Can I return the lights for a refund?

When you place an order for lights, they are brought in specifically for you. Within 30 days of receiving the light, if you wish to return it, we can refund you 50% without further questions asked. We will require it to be returned in good condition, and in its original packaging. For any other requests for returns / refunds, on a case-by-case basis, we might offer a higher %-refund in cash or credit to purchase another light, subject to our assessments. Please take note that if the request to return is due to issues with the light which can be rectified, we will deem the reason to be change-of-mind, and will not entertain any request to refund higher than 50%.