Voted by The Straits Times: Singapore's Best Customer Service 2024/2025.

Lighting Up Singapore, One Exceptional Experience at a Time

We're proud to announce that Horizon Lights has been voted Singapore's Best Customer Service 2024/2025 by The Straits Times! This recognition reflects our commitment to providing exceptional service to all our customers. Conducted by The Straits Times and leading global data firm Statista, the survey identifies Singapore's best customer service retailers and service providers across 93 categories.

The criteria: 

• Quality of communication: This considered whether the contact - via e-mail, phone or face to face - was friendly and polite. 
• Professional competence: This looked at the quality of information received and whether questions were answered correctly and in sufficient detail. 
• Range of services: This considered the variety of solutions available. 
• Customer focus: This looked at whether the customer felt acknowledged and important. 
• Accessibility: This considered the availability of customer service in a shop or on a helpline. 

From impeccable service to quality lighting solutions, we put your needs first. Thank you for trusting us to light up your spaces. Stay tuned as we continue to bring the best in lighting to your homes!

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Best Lighting Shop in Singapore

Voted by The Straits Times, Singapore's Best Customer Service 2024/2025

Second year in a row: The Straits Times, Singapore's Best Customer Service 2025/2026

• 14-day refund policy

• 24-month warranty

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